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Return Policy Returns
are only accepted for defective products. If you need to return a
StartMeUp2 unit that is defective, you must first contact our Customer Service Department for a Return Merchandise Authorization (RMA) number. Send your request via email to
returns@urbdistributing.com. NO RETURNS WILL BE ACCEPTED WITHOUT A Return Merchandise Authorization (RMA) number. Please include your original order number for verification.
All Products Returned Must:
All products returned must be 100 percent complete, contain ALL original boxes and packing materials, contain all manuals and documentation (including Invoice) provided by the manufacturer. Customer is responsible for shipping charges on return items.
URB Distributing strongly recommends you fully insure your return shipment in case it is lost or damaged and you use a carrier that can provide you with proof of delivery for your protection.
REPLACEMENT of DEFECTIVE PRODUCTS under the LIMITED WARRANTY POLICY:
URB
Distributing will replace the defective unit (on a one to one basis) if returned within the one year limited warranty period from the date of purchase. Upon obtaining a Return Merchandise Authorization
(RMA), follow the return procedure outlined in your RMA email
you received from us. Upon receipt of your return, our technicians will evaluate the product and verify the defect. If defective,
URB Distributing will exchange the unit free of charge. URB
Distributing will pay all shipping and handling charges for returning the new product.
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